Frequently asked questions
How do I install my eSIM?
After checkout, your QR code appears in your account and in your delivery email. On your phone, open Settings → Cellular (or Mobile Data) → Add eSIM, then scan the QR code. The installation takes about a minute.
When does my plan validity start?
Validity starts on the first network connection in the covered destination, not at purchase. You can install the eSIM before departure and it will only start counting days once it connects.
Can I use hotspot / tethering?
Plans marked “Hotspot allowed” support tethering. Check the plan card before purchase — it is listed next to the network information.
Will I get a phone number?
TelWhale plans are data-only. Your primary SIM stays active for calls and SMS, and apps like WhatsApp, iMessage and FaceTime keep working over the eSIM data connection.
What if the QR code does not scan?
You can enter the activation manually: your account page shows the SM-DP+ address and activation code. Choose “Enter details manually” during eSIM setup on your phone.
Can I get a refund?
Yes, if the eSIM has not been activated. See our refund policy for the exact conditions.
Which networks will I connect to?
Each plan card lists its partner network. Your phone connects automatically to the listed 5G/4G network in the destination.